Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently and securely as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

Estimated delivery time is generally 3–10 business days after shipment, depending on the destination, shipping carrier, and service selected.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances outside our reasonable control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

Please allow some time after receiving your tracking number for the carrier's system to display the first tracking update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at dpsgmms16@outlook.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us with your order number.

We will review the shipment and, where appropriate, work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive an incorrect product, contact us promptly at dpsgmms16@outlook.com.

Please include your order number, a description of the issue, and photographs when applicable so we can assist you.

International Shipping

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties or taxes. Customs processing may also affect estimated delivery times.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately. If this occurs, you may receive more than one package and tracking number.