Refund policy
eturn and Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags, packaging, accessories, dust bags, boxes, and documentation must be included.
- Items must not show signs of wear, damage, alteration, washing, or misuse.
- Proof of purchase or your order number is required.
For luxury and branded merchandise, products returned without their original packaging, tags, accessories, or other included materials may not be accepted.
How to Request a Return
Please contact our customer service team before sending any item back. Include your order number, the item you wish to return, and the reason for the return.
Once your return request is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without receiving return authorization first.
Return Shipping
If an item arrives damaged, defective, or incorrect due to our error, please contact us promptly so we can review the issue and provide an appropriate solution.
For returns due to a change of mind, incorrect size selection, or other customer preference, return shipping costs are generally the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of the return.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Damaged or Incorrect Items
Please inspect your order after delivery. If you receive an incorrect, damaged, or defective product, contact us as soon as possible with your order information and photos of the issue so we can investigate and resolve it.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other reasons. Any applicable return restrictions will be disclosed on the relevant product page or as required by law.
Exchanges
If you would like a different size, color, or product, please contact our customer service team. Availability of replacement items cannot be guaranteed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already been shipped.
Contact Us
For questions regarding returns, refunds, damaged products, or your order, please contact our customer service team through the contact information provided on our website.